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Duplicate purchase
You accidentally purchased the same digital book more than once. A duplicate transaction may be reviewed for a possible refund.
BooksAfrrik Help Center
Returns & Refunds
BooksAfrrik currently sells digital books only. Because digital books are delivered electronically, returns work differently from returns for physical products.
Digital Products
Digital purchases are generally not returnable
Since BooksAfrrik books are digital products delivered to your digital library, they cannot be physically returned. Refunds are therefore considered only in limited circumstances, such as a duplicate purchase, a significant access problem, or a transaction error.
When may a refund be considered?
We understand that problems can sometimes occur with digital purchases. Depending on the circumstances, BooksAfrrik may review a refund request in situations such as the following.
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Access problems
You completed a purchase but experience a significant technical problem that prevents you from accessing the purchased digital book.
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Transaction error
A transaction appears to have been processed incorrectly or there is another identifiable payment or purchase error.
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Other exceptional circumstances
Other unusual circumstances may be reviewed individually at BooksAfrrik's discretion.
Why digital books are different
Unlike a physical product, a digital book does not need to be shipped back after purchase. Once a digital product has been delivered to a reader's digital library, it cannot be returned in the traditional sense.
No physical returns
BooksAfrrik does not currently sell physical books. Refund requests therefore concern digital purchases and access rather than the return of a physical item.
Requesting a refund
If you believe your purchase qualifies for review, contact BooksAfrrik and provide enough information for us to identify and investigate the transaction.
01. Contact us
Contact BooksAfrrik through the Contact Us page and explain the issue you experienced.
02. Explain the issue
Tell us what happened, including whether the issue concerns duplicate purchasing, access to a purchased book, or a transaction problem.
03. We review the request
Refund requests are reviewed based on the circumstances of the purchase and the information available about the issue.
Situations that may not qualify
Because digital books are delivered electronically, not every request will qualify for a refund.
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Change of mind
Simply changing your mind after purchasing a digital book may not be sufficient grounds for a refund.
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Book no longer wanted
A decision that you no longer want to read a purchased book does not by itself create a returnable product.
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Content preference
Differences in personal preference or expectations about a book's subject matter may not qualify for a refund.
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Completed access
Where a digital book has been successfully delivered and is accessible in the digital library, a refund may not be available simply because the purchase is no longer wanted.
Frequently asked questions
Quick answers about returns and refunds for BooksAfrrik digital books.
Can I return a digital book?
Digital books cannot be physically returned. Refunds may only be considered in limited circumstances covered by this policy.
What if I accidentally buy the same book twice?
A duplicate purchase may be eligible for review. Contact BooksAfrrik and provide the relevant purchase information.
What if I cannot access a book I purchased?
If you experience a significant problem accessing a purchased digital book, contact BooksAfrrik so the issue can be reviewed.
Can I get a refund because I changed my mind?
A change of mind does not necessarily qualify for a refund because digital books are delivered electronically and cannot be returned like physical products.
Are refunds automatic?
No. Refund requests are reviewed based on the circumstances of the purchase and the reason for the request.
How do I request a refund?
Contact BooksAfrrik through the Contact Us page and explain the problem with your purchase.
Does this policy apply to physical books?
BooksAfrrik currently sells digital books only, so this policy addresses digital book purchases.
Having an issue with your purchase?
If you have a problem with a BooksAfrrik digital book purchase, contact us and tell us what happened so we can review the issue.
Contact BooksAfrrik